TERMS & CONDITIONS
Welcome to the monthly unlimited car wash membership that opens the door to a clean car all month long. The Metro Pass auto renews each month on the credit/debit card you have provided via our secure systems. With access to all our locations in Idaho, Washington, and Montana, you can wash as often as you like, wherever you are. By enrolling in our plan, you agree to the terms and conditions outlined below:
Effective Date: May 11, 2026
TABLE OF CONTENTS:
1. AUTOMATIC RECHARGE SUBSCRIPTION
5. CANCELLATION
7. REFUNDS AND MEMBERSHIP CHANGES
8. SALES TAX
10. PRICE CHANGES
12. VEHICLE DAMAGE RESPONSIBILITY
14. SMS TERMS
AUTOMATIC RECHARGE SUBSCRIPTION:
All monthly unlimited memberships are subject to an AUTOMATIC RECHARGE SUBSCRIPTION. Your credit/debit card on file will be charged every month. Memberships opened on the 29th through the 31st of the month will be billed on the 28th.
FASTPASS ID TAG:
Your monthly unlimited membership is assigned to one (1) vehicle by a FASTPASS ID TAG attached to your vehicle’s windshield. You agree not to tamper with or remove the tag without notifying METRO EXPRESS CAR WASH and canceling your plan.
For online purchases, your FASTPASS ID NUMBER will be assigned to your vehicle when you redeem your code at the car wash location you choose upon purchase.
Any tampering or attempt to move a FASTPASS ID will result in the automatic termination of your membership.
LOCATION CLOSURES:
METRO EXPRESS reserves the right to close locations due to circumstances affecting service availability, such as inclement weather, holidays, equipment maintenance, servicing, or upgrades.
CUSTOMER SUPPORT:
Customer service is available Monday through Friday 8 am to 5 pm Mountain Time. manage your account online at: https://metroexpress.app.rinsed.co/customer_portal.
Customer support can be contacted through info@metroexpresscarwash.com or by calling +1 (208) 820-2077.
CANCELLATION:
Your UNLIMITED CLUB MEMBERSHIP is an AUTOMATIC RECHARGE PROGRAM that remains in effect until you submit a CANCELLATION request at : https://metroexpress.app.rinsed.co/customer_portal
Cancellation requests must be made at least 3 business days before your monthly billing renewal date.
TERMINATION OF MEMBERSHIP:
METRO EXPRESS CAR WASH reserves the right to terminate unlimited accounts for pass abuse, conduct, safety concerns, and may modify or cancel this program or individual accounts at any time for any reason.
METRO EXPRESS may terminate the plan if the recurring charge is declined by the credit card processor. If declined, METRO EXPRESS reserves the right to attempt the charge daily for up to 14 days.
REFUNDS AND MEMBERSHIP CHANGES:
No refunds will be given for mid-month cancellations or for billing cycles with no wash usage. To pause your membership or assign an account to a new vehicle, contact customer service (see CUSTOMER SUPPORT).
SALES TAX:
All sales are subject to the SALES TAX rules of the state in which the membership is purchased, and SALES TAX will be added as required to monthly memberships in those states.
PROMOTIONAL OFFERS:
PROMOTIONAL OFFERS are valid one time per account. If an account is re-enrolled at the PROMOTIONAL RATE, it will not be guaranteed an additional 90 days of promotional pricing, and regular rates will apply.
PROMOTIONAL PRICING is subject to the terms of the promotion and ends when the promotional period expires.
PRICE CHANGES:
Monthly promotional/introductory rates may increase without individual member notification. Notification of price increases will be posted at all locations 30 days or more in advance of the change.
VEHICLE SAFETY GUIDELINES:
Enrolled vehicles must meet METRO EXPRESS CAR WASH’S SAFETY GUIDELINES. Enrollment does not guarantee satisfaction of these guidelines until a visual inspection at our wash is performed.
VEHICLE DAMAGE RESPONSIBILITY:
METRO EXPRESS CAR WASH is not responsible for damage to or the repair of various vehicle components or conditions, as listed in the terms.
Including but not limited to:
- Loose equipment, including but not limited to, mirrors, trim, molding, emblems, light covers, wheel covers, center caps, bumpers, running boards, flaps, or bug deflectors that become dislodged during contact with Metro Express Car Wash equipment.
- Any “rack” devices such as luggage racks, bicycle racks, or work racks.
- Pre-existing conditions with your vehicle or any after-market parts or installations.
- Vehicles with less than five inches (5”) of ground clearance or vehicles that are greater than seven-feet, two-inches (7’ 2”) in height.
- Vehicles that are wider than seventy-three inches (73”) in total width as measured from tire wall to tire wall or have tires that exceed thirteen inches (13”) in width.
- Vehicles that are ten (10) years old or older.
- Water leakage resulting from unsecure or open doors or windows including sunroofs, trucks, and hoods.
- Antennas that are not fully removed, lowered, or otherwise secured by you including: power antennas, whip antennas, antenna fins, or other antennas that otherwise cannot be lowered or removed.
- Collisions due to braking in while vehicles are in the tunnel or incidents that occurred while you or other customers are operating vehicles.
- Any automated system or feature on your vehicle that may cause damage to your vehicle or other vehicles.
COMMUNICATION CONSENT:
By providing your email or phone number, you agree to be contacted by METRO EXPRESS CAR WASH via email and text message for account management and updates on services and promotions.
We will send account-related information electronically, such as payment authorizations, invoices, and notices, via email or text messages. You agree that these electronic communications satisfy any legal communication requirements.
SMS Terms:
By opting in to receive SMS messages from Metro Express Car Wash Alerts, you agree to the following terms:
Program Description
Customers may opt-in to receive marketing and promotional messages from Metro Express Car Wash, including offers, updates, and service-related information.
Message Frequency
Message frequency may vary based on your interactions and preferences.
Message & Data Rates
Message and data rates may apply depending on your mobile carrier and plan.
Opt-Out Instructions
You can opt out of receiving SMS messages at any time by replying STOP to any message. After opting out, you will no longer receive SMS promotional communications from us unless you re-enroll.
Help & Support
For assistance, reply HELP to any message or contact customer support (see CUSTOMER SUPPORT)
Carrier Disclaimer
Carriers are not liable for delayed or undelivered messages.
Privacy & Data Sharing
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information may be shared with subcontractors who provide support services (such as customer service) on our behalf. All other case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
DEALERSHIP OWNED VEHICLES:
UNLIMITED CLUB MEMBERSHIPS are not for use on dealership-owned vehicles. Contact customer support (see CUSTOMER SUPPORT) for dealership-owned vehicle wash options.
USER DATA
We will maintain certain data relating to your use of your UNLIMITED CLUB MEMBERSHIP as well as data that you provide about yourself. For more information about what we do with data see our Privacy Policy
AGREEMENT ACCEPTANCE:
An agreement to the terms and conditions must be accepted at the time the account is opened. Enrollment into the UNLIMITED CLUB is considered acceptance of these terms and conditions.
TERMS MODIFICATION:
METRO EXPRESS CAR WASH may update, alter, change, or modify these TERMS AND CONDITIONS without notification. It is your responsibility to check for and comply with such adjustments.
By enrolling in METRO EXPRESS CAR WASH’S UNLIMITED CLUB MEMBERSHIP program, you acknowledge and accept these terms and conditions. Please review this document regularly for any updates or changes.